Internet Explorer 9 problem

[magosk]

Hi!

On one of our web pages we have a problem with Internet Explorer 9. Version 7, 8, 10, and 11 works as expected. IE9 works fine in another mobile web application we have, with pages inherited from the same base form as this one. No event handlers are triggered if you click the header and footer buttons on this form. The only thing I can think of that is different is that it is reached by adding '/respond/' + a few parameters to the base url (so that you do not come to the default start form). This is some code from the OnConfig event handler for the ServerController:

Code: Select all

  with THandlers.Add(ResponseWebLinkUrlMap, '', TContentForm.Create(
    TEmIndClientCalloutMessageWebDialog)) do
  begin
     CanStartSession := True;
     RequiresSessionStart := True;
  end;


I have tried playing around with different button and OnVClick settings but to no use. I rather think it might have something to do with the following that I saw when I opened up the IE Developer Tools console:

Code: Select all

SCRIPT5009: '$' is undefined
?s=tbqaTA&e=hel&p=w6P, line 24 character 3
SCRIPT5009: 'createIWLocker' is undefined
?s=tbqaTA&e=hel&p=w6P, line 24 character 3


Does this give you any clues as to what might be wrong?

A note: one thing that you do notice with IE9 on this page is that you first see some page elements "ugly" without styling, and then it "jumps" to the JQM styling after a while.

Best regards

Magnus Oskarsson

[Alexander Bulei]

Hi Magnus,

SCRIPT5009: '$' is undefined
?s=tbqaTA&e=hel&p=w6P, line 24 character 3
SCRIPT5009: 'createIWLocker' is undefined
?s=tbqaTA&e=hel&p=w6P, line 24 character 3

The reason can be simple:

- Missing the wwwroot folder or files.

SCRIPT5009: '$' is undefined

Missing the jquery framework (jquery js file)

SCRIPT5009: 'createIWLocker' is undefined

It's a Intraweb function...

Try to sync the wwwroot. And check the Network tab on developer console for network error codes and console tab for js errors.

Best Regards.

[magosk]

Hi Alexander and thanks for your feedback!

The css, jq and ui-themes folders for the appropriate CG version are all there. As mentioned, the page works for other IE versions and for various other mobile and desktop browsers. I see no errors when I capture events on the network tab, and the console errors are those above. If you like, you can check the page (e.g. using IE9 on Browserstack) with this link:

https://recipient.callnreport.com/respond/?s=t50AeC&e=4B1&p=h%20...%20&e=4B1&p=h

This is a test server with a version where I turned on all JavaScript debugging features I could find. I am myself unfortunately outside my area of expertise here.

/Magnus

[Alexander Bulei]

Hi magosk,

Please insert the URL under url tags.

Code: Select all

[url][/url]

Best Regards.

[magosk]

Hi Alexander,

I thought I did this in the previous post??? (I see the tags if I click Edit). Here is another go anyway:

https://recipient.callnreport.com/respond/?s=t50AeC&e=4B1&p=h

/Magnus

[Alexander Bulei]

Hi magosk,

I checked here and looks fine:

22-12-2015 12-16-38.png

Best Regards.

[magosk]

OK, I finally got the url right then! As mentioned the error only occurs on IE9. Unfortunately, we have a very large customer who (like many other large companies) are very conservative with their computer environment (at least they are not using IE7 like some of our other customers...), and most of their users have version 9 of Internet Explorer.

/Magnus

[Jorge Sousa]

Hello

Do you have a test case?

If you don't, and due to the nature of this issue, that takes requires many time and tools, like remote sessions, we need to set an agreement.

If its our bug, we don't charge anything, but if its not our responsability, you will have to purchase our affordable, premium support tickets.

I hope you can understand.